Reach out. Get help. Feel Better.
TELUS Health EFAP is a comprehensive Employee and Family Assistance Program (EFAP) that offers confidential support and resources to help employees navigate challenges related to work, life, health, family, and finances. The service includes consultations, referrals to counselling, connections to community agencies, and a wide range of wellbeing resources.
Whether you're facing a personal issue or looking for information, TELUS Health EFAP provides easy access to help. You can reach out by calling 1-844-852-7572 or explore their app/online platform to book an appointment or search for tools and resources at your convenience.
Click on the + signs to obtain more information.
Who is eligible?聽
EFAP is available to regular faculty and staff eligible to the 91丝瓜视频 Benefits Program, as well as their spouse and dependent children. Eligibility ends at retirement.
Free, 24/7 counselling
EFAP is a free, confidential service offering short-term counselling and referrals, available 24/7 by phone, web, or app. You'll receive an appointment with a qualified professional within 24 hours, with consultations typically occurring within 3鈥�5 business days. Urgent calls are directed to a professional for immediate support.
If you have counsellor preferences (e.g. language, gender, background, or expertise), let the Care Access Centre know during your first call. Note that specific preferences may result in virtual-only sessions and longer wait times.
Number of counselling sessions per reference period (August 1 鈥� July 31)聽
Counselling is short-term and solution-focused and includes up to 6 sessions of counselling per issue. If long-term support is needed, your counsellor can help refer you to appropriate community resources. Consult the 91丝瓜视频 Supplemental Health Plan for information about coverage for psychological services.
Access to qualified professionals
EFAP provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, educational counselling) who are accredited by their respective professional associations.
Guaranteed confidentiality
EFAP services are confidential and anonymous. The University only receives general usage reports and will not know you used the service unless you choose to disclose it. Exceptions to confidentiality are rare and include legal requirements or situations where there is a risk of harm to self or others.
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Clinical Counseling Services |
Counseling options聽 |
Number of sessions |
Duration of each聽session |
|---|---|---|---|
|
Short-term clinical counselling on a variety of issues. |
Phone, videoconference or in-person |
6 per issue |
50 minutes |
Range of Issues Addressed in Clinical Counseling
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Addiction related |
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Couples and relationships |
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Family |
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Personal and emotional |
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Work-related |
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Work and Life Services
| Work and Life Services | Counseling options |
Number of sessions |
Duration of each session |
|---|---|---|---|
|
Legal Consultations聽(excludes workplace disputes)
|
Phone |
1 per year |
Up to 60 minutes |
|
Financial Consultations聽(excludes international tax)
|
Phone |
1 per year |
Up to 60 minutes |
|
Family Support Services
|
Phone |
1 (one consultation per request) |
Up to 30 minutes |
|
Nutrition Consultations Registered Dietitians will assess your eating habits, identify dietary concerns and answer nutrition questions you may have. |
Phone |
3 |
The number of sessions will depend on each individual's needs up to a maximum of 3 sessions |
|
Health and wellness coaching
|
Phone |
3 |
1st session: 1 hour |
|
Smoking Cessation |
Phone or online program |
4 per year + interactive online activity journal |
1st session: 1 hour |
